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Tuesday, June 08, 2004
NOW WE'RE GETTING SOMEWHERE ABOUT WHY WE'RE GETTING NOWHERE: Sorry for the parish pump nature of this, but it's reflective of stuff going on everywhere. We asked Virgin:
"So - let me get this absolutely clear - are you claiming that the Stratgeic Rail Authority told you to stop your trains from stopping at Milton Keynes in peak time?
And are you also claiming that Silverlink's service is of a comparable standard to the Virgin service?
Over to Mark Gartland, a customer services person at Virgin, who replied:
I can confirm that my colleague's response is correct. However, it does not claim that Silverlink trains are comparable in standard to Virgin Trains.
Which at least is an admission that MK customers are actually being forced to take a more rubbish service. And, Virgin are pointing their finger at the SRA. They may be our next port of call, then.
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